Tri Valley Car Care and Star Smog Check Center

Contacts

Address:
1737 First Street, Livermore, CA 94550
Get directions

Website:
trivalleycarcare.net

Phone number:
+1 925-443-7474

Categories:
Establishment   Car repair  

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Reviews about Tri Valley Car Care and Star Smog Check Center

• G Brown

  Sep, 09 2018
  ★ ☆ ☆ ☆ ☆
  This place is expensive!...unless you mention the online coupon. I used the SMOG coupon when I visited the center before and simply forgot about it this time. When they handed me a bill for $78, I questioned the price. I mentioned their prices must have gone up and that it was nowhere near $78 before. With no concern for helping me understand the difference in price this time, the worker offered no real explanation. When I got in my car, I remembered the coupon online. So I went back inside and asked, "If I had mentioned this coupon, would the price have been $29.95?" With no care or concern, he said, "Yes, you should have mentioned it before". What amazing customer care! He's right! I should have mentioned it. My fault! Learned my lesson! One employee actually stated, "We're no different than a pizza parlor!"
  
  BEFORE YOU use their services, ask yourself, "Do I really want someone to service my car that only seems interested in money and not quality customer care?" At this place, "If you snooze, you loose!" I cannot attest to their expertise in car care...only SMOG testing. But I can attest to their lack of expertise in customer care. Most people are not car experts so we TRUST car care centers like this to look out for us when it comes to maintaining our cars. Unfortunately, my experience tells me this place seems to be more concerned about money than customer care. They may have my money this time, but with such poor attitudes and customer care, they won't have it again. Think twice!

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